Referent (m/w/d) SAP Governance & Customer COE
Core
Support the Customer COE Management in developing SAP Governance and operational control processes for the Hessian state administration.
Role type
SAP Governance & Customer COE Specialist
Builds
SAP operational and governance processes, KPI-based control instruments, and Service Level Agreements (SLAs) for the Hessian public sector.
Domain
Public sector administration / SAP IT Governance
Required skills
SAP environment experience, IT management, IT governance, SAP operational/governance process development, Customer COE methodology, stakeholder coordination
Preferred skills
KPI-based management instrument development, SAP S/4HANA, SAP BTP, SAP SaaS
Responsibilities
Coordinate cross-functional Customer COE processes, develop roles and governance standards, optimize SLAs, prepare complex decision-making bases, represent the COE externally with SAP and partners.
Seniority
Mid-Senior, hands-on IC
