QC Manager (Mortgage)
Core
Leads the credit auditing team to ensure accurate, on-time delivery of audit services for mortgage clients.
Role type
Senior IC mortgage credit audit manager
Builds
Credit audit services for mortgage lenders and investors
Domain
Financial services / Mortgage underwriting
Required skills
Mortgage underwriting guidelines (FNMA, Freddie Mac, VA, FHA, USDA), Loan fraud detection, Team management, Workflow planning, Vendor management, Staff training, Performance monitoring, Billing process oversight
Preferred skills
Microsoft Office (Word, Excel), Personnel training, Business administration
Technologies
ADP, Microsoft Office
Responsibilities
Manage daily workflow and staff assignments for credit auditing team, Coach and develop staff including new member onboarding, Respond to client inquiries within one hour, Monitor adherence to client SLAs and company standards, Enforce company policies and procedures, Conduct monthly staff meetings, Provide feedback and corrective actions to staff, Oversee mandatory overtime management, Assist with billing process and manager review status, Report daily recaps to management, Partner with senior operations leadership on KPIs.
Seniority
Senior, hands-on IC