PSP Service Agent (UAE National)
Core
Address customer needs, queries, and complaints for Tasheel Al Islami and Cash Online systems while handling cash transactions and verifying documents.
Role type
PSP Service Agent (Teller)
Builds
Cash transactions, traveller's cheques, demand drafts, and currency exchanges for bank customers (via careerplan.io/jobs/14-007-54-86D-psp-service-agent-uae-national)
Domain
Banking / Financial Services
Required skills
cash handling, document verification, account crediting/debiting, transaction reconciliation, customer service, cross-selling, currency exchange, demand draft issuance, traveller's cheque processing
Responsibilities
Ensure correct receipt/payment/refund of cash and accurately credit/debit customer accounts; verify serial numbers and transaction lists; reconcile cash balance with system reports and credit tickets daily; record activity in Cash Register; monitor and improve customer queue time; educate customers about PSP payment channels; sell and buy traveller's cheques, issue demand drafts, and exchange currencies; issue Managers Cheques.
Seniority
Entry-level, operational IC