Ombudsman, Banking and Finance
Core
Determine complex and significant disputes across banking, lending, credit, and financial difficulty matters to deliver fair, independent outcomes for consumers.
Role type
Senior IC Ombudsman (Banking & Finance)
Builds
Binding determinations for financial firms and fair outcomes for consumers
Domain
Financial services law, consumer credit, lending, and regulatory frameworks
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Legal qualifications, dispute resolution expertise, executive-level banking/finance experience, analytical thinking, decisive judgement, communication, relationship-building, resilience
Preferred skills
Thought leadership, industry forum representation, regulatory engagement
Technologies
N/A
Responsibilities
Provide strategic and technical leadership across AFCA, mentor and develop Adjudicators and Caseworkers, influence thinking on emerging banking and finance issues, represent AFCA at industry forums and stakeholder events, build trusted relationships with regulators and member firms, help shape industry conversations and drive systemic change
Seniority
Senior, hands-on IC with executive-level impact