Parts Advisor
Core
Provide professional parts interpretation and customer service via phone, email, and trade counter to identify and supply correct parts for Australia's transport and industrial industries.
Role type
Parts Advisor / Parts Interpreter
Builds
Aftermarket and genuine parts product lines for heavy-duty trucks, diesel engines, and industrial equipment
Domain
Automotive, trucking, diesel, and industrial equipment
Deliverable
product features
Required skills
Parts catalog interpretation, customer relationship management, upselling and cross-selling, inventory control, stock replenishment, Microsoft Office proficiency, knowledge of diesel/internal combustion engines and heavy vehicle equipment
Preferred skills
Forklift licence
Responsibilities
Provide parts interpretation and customer service via phone, email, and trade counter; Identify and supply correct parts efficiently; Drive parts sales through upselling and cross-selling; Manage customer backorders and provide proactive updates; Assist with inventory control and stock takes; Support merchandising and promotion of product lines
Seniority
Individual Contributor