Trade Operations Analyst
Core
Front-line support for trading platform customers, conducting real-time surveillance of electronic trading activity and providing troubleshooting for proprietary trading systems.
Role type
Trade Operations Analyst (Customer Support & Operations)
Builds
Operational stability and customer access to ICE Futures and OTC trading platforms
Domain
Financial markets (Futures, OTC) + IT Operations
Deliverable
dashboards & analysis
Required skills
Real-time trading surveillance, troubleshooting proprietary systems, customer training, operational reporting, problem-solving, multitasking
Preferred skills
Knowledge of commodity markets, futures markets, equity brokerage
Technologies
Salesforce, ServiceNow, MS Office
Responsibilities
Conduct real-time surveillance of electronic trading activity, provide training on trading platform functionality, offer quick responsiveness to customer issues, monitor system health and escalate high-priority issues, produce operational reports
Seniority
Individual Contributor, Entry to Mid-level
