Senior Business Analyst
Core
Conducts research and analysis to support business operations for ICE Mortgage Servicing Technology, acting as a liaison between clients and IT to deliver customer-centric solutions.
Role type
Senior Business Analyst (Mortgage Servicing & Technology)
Builds
Business process designs, documentation, and operational improvement recommendations for mortgage servicing systems.
Domain
Financial Services / Mortgage Servicing / Technology Integration
Deliverable
product features
Required skills
Business process design, data analysis, systems development life cycles (SDLC), REST/JSON, SOAP XML, MS Office, Visio, Agile methodologies, API integration knowledge.
Preferred skills
Mortgage Servicing or Home Equity experience, ICE MSP products knowledge, agentic tools (e.g., Claude), financial services industry knowledge.
Technologies
REST, JSON, SOAP, XML, MS Office, Visio, Claude
Responsibilities
Analyze business goals and needs, design and document business processes, present findings to management, resolve business issues using data, implement best practices, coach less experienced analysts.
Seniority
Senior, hands-on IC