IN Team Lead Support
Core
Leading and motivating a team of ~15 FTEs to meet service delivery targets, manage workflow, and handle escalations in a service-providing environment.
Role type
Senior IC team lead (operations and support)
Builds
Service delivery operations and team performance
Domain
Banking / Fintech / Consumer Finance
Required skills
Team leadership, workflow management, escalation handling, performance review, data analytics, SQL, Advanced Excel, time management, stakeholder communication
Preferred skills
Startup experience, credit card or consumer finance industry knowledge, data manipulation tools
Responsibilities
Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations, Managing Workflow in order to maintain overall department expected service delivery, Managing and being a POC for all customer and team related escalations, Conducting regular one to ones, team meetings and performance reviews, Proactively identifying and communicating market trends and insights
Seniority
Senior, hands-on IC