Client Support Specialist - Simplifile
Core
Provide technical support and resolve customer issues for Simplifile software solutions.
Role type
Technical Support Specialist
Builds
Customer resolutions and service level attainment
Domain
Financial technology / B2B software
Deliverable
client delivery
Required skills
software troubleshooting, case management, technical problem diagnosis, customer interaction management, documentation, time management
Preferred skills
B2B software application knowledge, complex multi-user environment experience, critical thinking, problem solving
Technologies
Simplifile platform, desktop applications, web-based applications
Responsibilities
Resolve technical problems reported by customers, manage case backlog, document customer interactions, support service level attainment, identify systemic customer-impacting problems
Seniority
Mid-level, hands-on IC
