Trade Operations Analyst II
Core
Front-line support for trading platform customers, conducting real-time surveillance of electronic trading activity and managing exchange prices to ensure orderly market trading.
Role type
Trade Operations Analyst
Builds
Operational stability and customer support for derivatives exchanges
Domain
Financial markets / Derivatives trading
Deliverable
dashboards & analysis
Required skills
Real-time trading surveillance, price management, settlement price calculation, customer support, system troubleshooting, operational reporting
Preferred skills
Commodity markets knowledge, futures markets exposure, Salesforce, ServiceNow
Technologies
Salesforce, ServiceNow, MS Office
Responsibilities
Conduct real-time surveillance of electronic trading activity; Manage real-time Exchange prices and price controls; Calculate accurate daily and final settlement prices; Provide training on trading platform functionality; Respond to customer issues and troubleshoot; Monitor system health and escalate high-priority issues; Produce operational reports
Seniority
Individual Contributor, mid-level