Teamleiter Kundeneingang / Kundenservice (m/w/d)
Core
Ensure smooth processes in the customer entry and service department, supporting department leadership and directly handling customer inquiries, account management, and claims.
Role type
Team Lead, Customer Entry & Service
Builds
Customer service operations and account management workflows for the wholesale grocery sector
Domain
Wholesale grocery / B2B retail
Deliverable
client delivery
Required skills
Team leadership, customer service, account management, claims processing, PC proficiency, shift work flexibility
Responsibilities
Support and represent department leadership in team management and scheduling; act as a competent contact for customers regarding inquiries, new purchase authorizations, credit notes, and data changes; handle customer complaints and support requests during peak times and end-of-day rushes