Customer Service Product Delivery Consultant
Core
Consultant providing technical guidance and system scope formulation for client organizations, specifically focusing on Mortgage Servicing Products (MSP) and related ICE applications.
Role type
Senior IC Product Delivery Consultant (Mortgage Servicing)
Builds
Mortgage servicing systems, enhancements, and client support processes
Domain
Financial Services / Mortgage Servicing
Required skills
Mortgage servicing product knowledge, System design and enhancement, Regulatory and compliance knowledge, System testing (integration/acceptance), Client liaison, Project estimation
Preferred skills
ICE Customer Service application expertise, ICE Mortgage products familiarity, Payments and Escrow analysis, Insurance (PMI/MIP/Hazard) knowledge, Taxes and Payoffs processing
Technologies
ICE Mortgage products, MSP (Mortgage Servicing Platform)
Responsibilities
Consults with clients on system requirements and performance, Researches and documents client needs and regulations, Conducts system and acceptance tests, Analyzes industry best practices and system impacts, Trains client and support personnel on new systems
Seniority
Mid-Senior, hands-on IC