Copilot & Agent Solution Architect
Core
Enable customers to achieve ROI on M365 and D365 investments and assist on their Agentic journey by operating across the customer lifecycle from deployment to expansion.
Role type
Senior Cloud Solution Architect (AI & Productivity)
Builds
Customer success plans, technical solutions for M365/D365, and agentic AI implementations
Domain
Enterprise Cloud, AI, Productivity, and Business Process Transformation
Required skills
Solution architecture, Cloud/infrastructure technologies, M365 Copilot, D365, Power Platform/Copilot Studio, Azure, Business process analysis, Executive stakeholder management, Territory and pipeline management
Preferred skills
Change management, Technical solution development, SaaS fluency, Partner ecosystem leverage, Governance and risk management
Technologies
Microsoft 365, Dynamics 365, Power Platform, Copilot Studio, Azure, Teams, SharePoint
Responsibilities
Drive customer satisfaction and become a trusted advisor, Provide feedback to product teams for continuous improvement, Build and maintain executive-level stakeholder relationships, Resolve customer blockers to ensure project go-live, Develop opportunities to drive usage growth, Depict customer business processes and prepare for improvement analysis, Articulate and present complex concepts to decision makers, Manage territory and pipeline, Collaborate in virtual teams to drive usage opportunities
Seniority
Senior, hands-on IC