Associate Director, APAC Cell Therapy Operational Account Management
Core
Strategic account owner for end-to-end operational oversight of BMS certified treatment centers and apheresis collection sites across APAC, ensuring seamless patient scheduling, cell logistics, and apheresis operations for CAR T-cell therapies.
Role type
Senior IC Associate Director (Operational Account Management)
Builds
Operational account plans, customer service strategies, and apheresis collection footprints for clinical and commercial CAR T-cell therapies.
Domain
Biopharmaceuticals / Cell Therapy / Apheresis Operations
Required skills
Strategic account management, team leadership (10+ people), cross-functional collaboration, operational planning, vendor performance monitoring, change management, quality systems oversight, stakeholder communication
Preferred skills
Life Sciences or Engineering background, experience managing managers, apheresis operations expertise
Technologies
Electronic data management systems, contact center platforms
Responsibilities
Own operational account strategy and relationship health for treatment centers and collection sites; Lead the regional CT360 Customer Support and Apheresis Operations teams; Develop and execute operational account plans; Manage onboarding and site readiness for new accounts; Oversee quality systems support and compliance; Present account portfolio health and strategy to senior leadership.
Seniority
Senior, hands-on IC with management responsibilities