Specialist, APAC Site Accounts, Scheduling & Cell Logistics
Core
Schedule and monitor patient treatment schedules for the manufacturing of commercial autologous cellular immunotherapy products, serving as the main point of contact for patient scheduling at treatment centers.
Role type
Specialist, patient scheduling and cell logistics coordinator
Builds
Patient treatment schedules for commercial autologous cellular immunotherapy products
Domain
Biopharmaceuticals / Cell Therapy
Required skills
Patient scheduling, account management, logistics, supply chain, customer service, data entry, troubleshooting, process execution, meeting facilitation, data analysis
Preferred skills
Call center operations, patient navigator experience
Technologies
BMS scheduling system, account management system
Responsibilities
Act as primary scheduling point of contact for assigned treatment sites, interact with internal and external stakeholders over phone and email, create and maintain patient schedules, input and maintain transactional data, troubleshoot issues throughout the patient journey, execute exception processes, train treatment sites on scheduling processes, provide real-time portal support, document customer feedback, create and maintain master data, track account health and trends, raise escalations, lead meetings with commercial matrix teams
Seniority
Specialist, individual contributor