Director, Commercial AI Orchestration Architect
Core
Architecting an enterprise agentic orchestration capability to dynamically coordinate personalized HCP engagement across field and non-personal channels.
Role type
Director, Agentic Commercial Orchestration Architect
Builds
Reusable orchestration foundation for customer journey generation and execution
Domain
Healthcare / Commercial AI / Multi-agent Systems
Deliverable
production ML models
Required skills
Multi-agent architecture design, Agent orchestration frameworks (LangGraph, Semantic Kernel, AutoGen, LangChain), Model Context Protocol (MCP), Context engineering, Prompt management, Rules engines, Decisioning methods (contextual bandits, reinforcement learning), Closed-loop orchestration, Explainable AI
Preferred skills
Next-best-action platform delivery, Omnichannel optimization, Engineering standards definition, Knowledge transfer management
Technologies
LangGraph, Semantic Kernel, AutoGen, LangChain, MCP, Python, APIs, Webhooks
Responsibilities
Own end-to-end orchestration architecture including experience composition and cross-channel optimization; Define agent responsibilities, tool access, and interaction patterns; Translate commercial objectives into configurable orchestration rules; Establish evaluation frameworks for journey quality and business outcomes; Ensure explainability, traceability, and compliance of all recommendations; Manage knowledge transfer to ensure BMS ownership of the capability.