Sr. Specialist, AI CRM Engineering
Core
Develop and integrate AI-enabled features, LLM solutions, and agentic AI pilots within the Veeva CRM ecosystem to support field rep workflows and predictive analytics.
Role type
Senior IC AI CRM Engineering Specialist
Builds
AI-powered outputs, dynamic dashboards, and agentic AI workflows for Veeva CRM and MyInsights/X-Pages
Domain
Life Sciences / CRM Engineering / Applied AI
Deliverable
production ML models
Required skills
Veeva CRM/Vault CRM, LLMs (Claude, OpenAI, GCP), Python, Vectorization, Langchain, Lang Graph, AWS (API Gateway, CI/CD), Databricks, Prompt Engineering
Preferred skills
Life Sciences CRM applications, JavaScript/Java/SDK development, SQL
Technologies
Veeva CRM, AWS, Databricks, Langchain, Lang Graph, Claude, OpenAI Azure, GCP
Responsibilities
Develop and integrate AI-enabled features within Veeva CRM; Support implementation of AI/ML workflows and data integrations; Assist in prototyping and evaluating Generative AI capabilities; Build and maintain AI-powered outputs for MyInsights/X-Pages; Participate in agentic AI experiments and pilots; Consume and surface ML model outputs within CRM UI layers; Follow and apply AI governance and responsible AI practices; Research and evaluate emerging AI/ML tools and frameworks; Perform hands-on CRM integrations; Participate across the full SDLC lifecycle; Contribute to the development of reusable code components; Participate in code reviews, release planning, and deployment readiness checks; Identify and document configuration dependencies, risks, and change impacts; Support enforcement of quality standards, testing documentation, and deployment checklists; Collaborate actively with US, nearshore, and global team members; Support onboarding activities and knowledge sharing; Assist in communicating technical progress, risks, and issues; Participate in agile ceremonies; Work with cross-functional stakeholders; Support business stakeholder demos and solution walkthroughs; Actively seek feedback and coaching to grow technical depth.
Seniority
Senior, hands-on IC