Retail Business Manager | Luxury Experience & Operations
Core
Lead a high-performance team to drive commercial outcomes, operational excellence, and a unique appointment-only luxury client experience in a studio setting.
Role type
Senior Retail Business Manager (Luxury Experience & Operations)
Builds
A luxury client experience studio with long-cycle appointment journeys
Domain
Luxury retail, high-end client services, operations
Required skills
Commercial acumen, operational leadership, team coaching, rostering, KPI management, demand forecasting, data-driven performance improvement
Preferred skills
Experience in luxury, galleries, hospitality, or jewelry; ability to thrive in complexity and high-pressure environments
Responsibilities
Lead and coach a high-performing team; own rostering, resources, and studio performance; drive KPIs, conversion, and budgets; manage a long-cycle, appointment-led client journey; oversee operational execution; use data to continuously improve performance