Trade Operations Analyst
Core
Front-line support for customers using proprietary trading systems on industry-leading derivatives exchanges, conducting real-time trade surveillance and troubleshooting.
Role type
Trade Operations Analyst (Customer Support & Operations)
Builds
Support for electronic trading platforms and futures markets
Domain
Financial services / Derivatives exchanges
Deliverable
dashboards & analysis
Required skills
Real-time trade surveillance, system troubleshooting, customer training, operational reporting, problem-solving, multitasking
Preferred skills
Knowledge of commodity markets, futures markets, equity brokerage
Technologies
Salesforce, ServiceNow, MS Office
Responsibilities
Conduct real-time surveillance of electronic trading activity; Provide training on trading platform functionality; Resolve customer issues and troubleshoot system functionality; Monitor system health and escalate high-priority issues; Produce operational reports with metrics and query tracking
Seniority
Individual Contributor, Entry to Mid-level
