3rd Level Support (m/w/d)
Core
Providing 3rd Level support and field service for redundant network environments and complex industrial PC requirements in measurement and control technology.
Role type
Senior IC IT support engineer (industrial)
Builds
Industrial client systems, measurement and test benches, redundant network environments
Domain
Industrial IT / Measurement and Control Technology
Required skills
IT vocational training (System Integration, IT System Electronics), Microsoft Client OS (Windows 7/10), Linux/Unix/RTOS, Fault analysis and troubleshooting, Industrial PC support, Database basics (Oracle, SQL), Automation and BUS technologies, Client hardware (BIOS, RAID, OS installation), Peripheral integration, Domain integration
Preferred skills
English language skills, Class B driver's license
Technologies
Windows 7/10, DOS, Linux, Unix, RTOS, Oracle, SQL, BIOS, RAID, Industrial Peripherals
Responsibilities
Execute data backups and recovery processes, Install special hardware in industrial and test bench computers, Implement emergency strategies for production-controlling devices, Provide 3rd Level support in industrial environments, Replace defective devices after data backup, Resolve issues in cooperation with external software and hardware manufacturers, Install peripheral devices and department-specific software, Integrate test bench computers and their applications, Standardize IT end devices in industrial areas, Install interface cards into industrial peripherals, Verify new hardware requirements, Resolve software issues, Integrate third-party devices into the domain
Seniority
Mid-level, hands-on IC