Associate Observability Architect
Core
Architect and guide the implementation of complex observability solutions for enterprise customers, ensuring deep embedding of Grafana technology into mission-critical systems.
Role type
Senior IC Observability Architect (Post-Sales Technical Partnership)
Builds
Strategic customer success outcomes, technical roadmaps, and optimized observability maturity journeys for enterprise clients.
Domain
Cloud Observability / SRE / Kubernetes
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Kubernetes deployment and operations, observability solution architecture, technical troubleshooting, customer lifecycle management, technical roadmap planning, ROI analysis
Preferred skills
Grafana, Prometheus, Loki, open source technologies, technical sales experience, root cause analysis
Technologies
Kubernetes, Grafana, Prometheus, Loki, CRM software, ticketing systems
Responsibilities
Design observability maturity journeys and assist customers on that path; Provide expert-level troubleshooting and guidance to drive adoption; Conduct regular technical reviews and health checks; Collaborate with clients to develop and execute technical roadmaps; Act as the voice of the customer within the company; Conduct training sessions and workshops to educate clients
Seniority
Senior, hands-on IC with strategic leadership