Business Consultant mit Schwerpunkt Salesforce (m/w/d)
Core
Business Consultant driving the evolution of the Salesforce platform (Sales Cloud, Marketing Cloud Account Engagement, Service Cloud) aligned with corporate strategy.
Role type
Business Consultant (Salesforce)
Builds
Salesforce platform features and optimized customer journeys
Domain
CRM / Customer Experience
Required skills
Salesforce Sales Cloud, Service Cloud, Marketing Cloud Account Engagement, Product Backlog management, User Story creation, Requirement analysis, Test planning and execution (System, Integration, UAT), Process optimization
Preferred skills
Jira, Matrix42, Microsoft 365, Agile methodologies, Salesforce certifications
Technologies
Salesforce, Jira, Matrix42, Microsoft 365
Responsibilities
Develop Salesforce platform based on corporate strategy, Analyze and prioritize requirements from business units, Create and maintain Product Backlogs and formulate User Stories, Act as interface between business units, CRM administration, and development, Analyze and optimize customer journeys and business processes, Derive improvements from support tickets and user feedback, Plan and conduct tests (System, Integration, UAT)
Seniority
Mid-Senior, hands-on IC