IT-Systembetreuer (m/w/d) Schwerpunkt: Microsoft Dynamics CRM & Kundenportal
Core
IT system support and administration for Microsoft Dynamics CRM/Dynamics 365 and customer portals, including process optimization and user support.
Role type
Mid-level IT system administrator (CRM & Portal)
Builds
Microsoft Dynamics CRM/Dynamics 365 instances and customer service portals
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Required skills
Microsoft Dynamics CRM/Dynamics 365 administration, SQL, database management, interface technologies, business process analysis, system updates and upgrades, technical documentation, user training
Preferred skills
Experience with web-based portals, knowledge of interface technologies
Technologies
Microsoft Dynamics CRM, Dynamics 365, SQL
Responsibilities
Administer and develop the CRM system, handle daily operations and user requests, analyze and resolve errors, coordinate support cases, implement requirements from business units, optimize business processes, manage system updates and interface monitoring, create technical documentation, conduct user training
Seniority
Mid-level, hands-on IC