Support-Spezialist | ERP | Logistik, Transport und Spedition (m/w/d)
Core
First-level support specialist for logistics customers, resolving incidents and ensuring stability for Boltrics and Microsoft Dynamics 365 Business Central systems.
Role type
Senior IC support specialist (ERP/Logistics)
Builds
Stable and efficient logistics processes for 3PL clients
Domain
Logistics, Transport, and Freight Forwarding
Required skills
Microsoft Dynamics 365 Business Central expertise, Boltrics (3PL Dynamics/Nekovri) knowledge, logistics process understanding (inventory, receiving, shipping), incident analysis and troubleshooting, ticket management in Freshdesk, escalation support
Preferred skills
Analytical problem-solving, customer communication, process optimization, on-call readiness
Technologies
Boltrics, Microsoft Dynamics 365 Business Central, Freshdesk, Azure DevOps
Responsibilities
Resolve first-level incidents for logistics customers via Freshdesk, ensure system stability for business-critical processes, provide escalation support during on-call shifts, identify recurring issues and collaborate on long-term solutions
Seniority
Mid-level, hands-on IC