Produktsupport (m/w/d) Sonderbrandmeldesysteme
Core
Technical support specialist for specialized fire alarm systems, acting as the primary contact for internal sales and technical teams to solve customer issues and optimize system performance.
Role type
Product Support Engineer (Fire Safety Systems)
Builds
Specialized fire alarm systems for critical infrastructure (justice, authorities, energy providers)
Domain
Fire safety / Critical Infrastructure / Industrial Automation
Deliverable
client delivery
Required skills
Electrical engineering fundamentals, IT/PC technical skills, network knowledge, system testing, interface integration, technical concept development
Preferred skills
Experience with new interface standards, project implementation support (via careerplan.io/jobs/13644-306994-S-produktsupport-mwd-sonderbrandmeldesysteme-at-securiton)
Technologies
Fire alarm systems, network interfaces, PC/IT hardware
Responsibilities
Serve as the first point of contact for technical inquiries from customers and internal teams, develop technical concepts and solutions for customer requests, support the technical team in implementing projects, conduct product tests and collaborate with development to optimize systems, integrate and test new interfaces and standards