Mitarbeiter Customer Service / Auftragsmanagement (m/w/d)
Core
End-to-end order processing and customer service for a chemical production company, managing inquiries from request to completion.
Role type
Customer Service / Order Management Specialist
Builds
Order fulfillment and customer satisfaction for industrial applications
Domain
Chemical manufacturing / Industrial production
Required skills
Order processing, customer inquiry handling, order coordination, complaint and return management, data entry, collections management, process optimization, MS Office (Excel), SAP
Preferred skills
Customer service experience, sales support experience, SAP proficiency, English communication
Technologies
SAP, MS Office
Responsibilities
Process customer inquiries and manage orders from request to completion, coordinate and monitor ongoing orders to ensure delivery and satisfaction, handle complaints, returns, credits, and corrections, collaborate with sales and logistics teams, maintain master data (customer and pricing), support collections and credit blocks, analyze order processes for optimization