Schifffahrtskaufmann (m/w/d) im Customer Service
Core
Customer service and operational coordination for national and international clients in a global shipping environment, managing bookings, transport processes, and documentation.
Role type
Customer Service Specialist (Shipping/Logistics)
Builds
Booking and documentation processes for transport orders
Domain
Shipping and Logistics
Required skills
International shipping and logistics process knowledge, booking and documentation management, communication with international partners, system data management, complaint handling
Preferred skills
Prior experience in customer service, operations, or transport processing, experience with transport or booking systems
Technologies
MS Office, Transport/Booking Systems
Responsibilities
Coordinate and monitor transport orders, communicate with customers and agents, manage booking and documentation processes, update customer and shipment data, handle complaints and special requests
Seniority
Entry to Mid-level