Techniker (m/w/d) im technischen Kundendienst
Core
Support customers via phone/email with machine malfunctions and operational errors; assist field technicians and external providers with technical problem-solving; perform remote software adjustments and fault analysis; support on-site commissioning and training.
Role type
Technical Customer Service Technician (IC)
Builds
Machine maintenance solutions and remote support services for industrial clients
Domain
Industrial automation and machinery
Required skills
Technical training (mechanical/electrical), remote diagnostics, software adaptation, fault analysis, customer communication
Preferred skills
Automation technology (PLC), electrotechnics, hydraulics, English
Technologies
Remote maintenance systems, PLCs
Responsibilities
Handle customer inquiries regarding machine malfunctions, support field technicians with technical issues, perform remote software adjustments, assist with on-site commissioning and training
Seniority
Entry to Mid-level, hands-on IC