Process Owner (m/w/d) Wholesale (E2E)
Core
End-to-End ownership and optimization of wholesale processes for fiber optic services, covering availability checks, ordering, provisioning, fault resolution, and billing.
Role type
Senior Process Owner (Wholesale)
Builds
Wholesale service delivery workflows and operational processes for fiber optic network partners
Domain
Telecommunications / Wholesale / Fiber Optics
Required skills
Process management, Telecommunications domain expertise, Wholesale/Carrier/Open-Access knowledge, Contract & SLA management, Regulatory compliance, Process modeling (BPMN), Lean-Six-Sigma, KPI definition, Stakeholder coordination
Preferred skills
Experience in wholesale process ownership, IT integration, Change management
Technologies
BPMN, Lean-Six-Sigma
Responsibilities
Define and optimize handovers between departments, IT, and external partners; Ensure regulatory compliance for Open Access and non-discriminatory treatment; Integrate new wholesale products into existing processes; Establish and monitor process KPIs; Coordinate cross-functional teams and external stakeholders; Implement continuous improvement based on operational feedback.
Seniority
Senior, hands-on IC