Kaufmännische/r Mitarbeitende Innendienst (m/w/d)
Core
Processing prescriptions from clinics and doctor's offices, managing internal orders, and coordinating with payers and patients.
Role type
Administrative operations specialist (medical supply)
Builds
Internal order processing and supply chain coordination for medical oxygen and ventilation products
Domain
Healthcare / Medical Technology
Required skills
Prescription processing, internal system data entry, payer communication, documentation management, customer service, EDV system proficiency
Preferred skills
Customer service experience, industry software experience
Responsibilities
Receive and process prescriptions from clinics and doctor's offices, Verify and process orders in internal systems, Obtain approvals and clarify questions with payers, Ensure complete and correct documentation of all processes, Communicate with patients, insurance companies, clinics, and outside sales team, Support handling of returns, complaints, and follow-up prescriptions, Support optimization of internal supply processes