Serviceassistenz (m/w/d)
Core
Support service advisors, workshop operations, and customers with administrative, organizational, and billing tasks.
Role type
Customer service assistant (administrative support) (via careerplan.io/jobs/13635-c74ce64a_JB5266208-S-serviceassistenz-mwd-at-burmeister)
Builds
Customer service operations and workshop administrative processes
Domain
Automotive/Caravan retail and service
Deliverable
dashboards & analysis
Required skills
Administrative tasks, Billing and invoicing, ERP system management, Customer data management, Terminology organization, MS Office proficiency
Preferred skills
Customer service experience, Automotive or caravan industry experience
Responsibilities
Telephone and written customer support, Administrative and organizational support for service advisors, Creation and processing of invoices and credits, Maintenance of customer and vehicle data in ERP, Appointment scheduling and coordination, General office duties in the service department, Support in maintaining internal processes and quality standards