Online Sales Berater / Senior Online Sales Berater (m/w/d) – Fahrräder und E-Bikes – Rostock
Core
Online sales consultant advising customers on purchasing bicycles, e-bikes, and accessories via digital channels, managing pre- and after-sales support.
Role type
Online sales consultant (bicycles/e-bikes)
Builds
Bicycles, e-bikes, and accessories for retail customers
Domain
Retail / Bicycles
Deliverable
product features
Required skills
Customer consultation, digital sales, product knowledge (bicycles/e-bikes), order processing, complaint handling, ERP system usage
Preferred skills
Experience in bicycle retail, knowledge of HIW ERP system, experience with complex customer cases
Technologies
HIW ERP, Email, Chat, Telephone
Responsibilities
Advise customers on bicycle and e-bike purchases via digital channels, handle customer inquiries regarding products, orders, deliveries, and returns, update product data in ERP systems, coordinate with logistics and e-commerce teams
Seniority
Entry to Senior level based on experience