IT-Servicekoordinator (m/w/d) | Applikationssupport für Kliniksoftware | Hannover zentral
Core
IT service coordinator supporting hospital customers with clinical software onboarding, troubleshooting, and process coordination.
Role type
mid-level IT service coordinator (clinical software)
Builds
TIMEBASE® clinical resource management system for hospitals and rehabilitation centers
Domain
Healthcare IT / Clinical Resource Management
Required skills
IT system knowledge, customer support, project coordination, process organization, documentation, automation, German (C1)
Preferred skills
Digitalization, AI/ML exploration, knowledge management
Responsibilities
Support customer onboarding and software installation, analyze and resolve technical support tickets, plan customer orders and software updates, coordinate between consulting, development, and support teams, improve support processes and documentation, explore automation and new technologies
Seniority
Mid-level, hands-on IC