Servicetechniker Elektro (m/w/d) | Wärmepumpe
Core
Technical lead for after-sales support of heat pumps, handling remote diagnostics, quality assurance, and customer technical inquiries.
Role type
Senior technical support specialist (HVAC/Heat Pumps)
Builds
After-sales support processes and customer satisfaction for heat pump installations
Domain
Renewable energy / HVAC / Building technology
Deliverable
client delivery
Required skills
Heat pump diagnostics, electrical system troubleshooting, remote diagnostics, customer communication, process implementation, CRM tools
Preferred skills
Field service experience, knowledge of consumer electrical panels, IT affinity
Responsibilities
Answer technical customer inquiries regarding heat pump electricity, evaluate customer issues via phone/email, analyze remote error reports and decide on solutions, coordinate complex internal cases, implement after-sales processes
Seniority
Mid-level, hands-on IC