Lead AI Agent Architect (*gn)
Core
Designing and building production-ready AI Agents for cross-channel customer service, integrating them into real business processes and existing enterprise landscapes.
Role type
Lead AI Agent Architect (technical lead with customer-facing responsibilities)
Builds
Production-ready AI Agents, scalable solutions, reusable components, and standards for the VIER AI Studio
Domain
Customer service, AI Agents, LLM-based systems, enterprise integration
Deliverable
production ML models
Required skills
AI Agent design and development, LLM-based application engineering, Agentic Workflows, Prompt and Context Engineering, Tool & Function Calling, RAG (Knowledge Grounding), Guardrails, Voice Agents, Software Architecture, APIs, JSON, Webhooks, Python, JavaScript, TypeScript
Preferred skills
Technical leadership, mentoring Solution Specialists, customer solution development, testing, evaluation, monitoring, quality assurance, product feedback integration
Technologies
VIER AI Studio, LLMs, Python, JavaScript, TypeScript
Responsibilities
Design and build complex AI Agents from concept to production; define best practices for production-ready agents; solve complex technical integration problems; support Solution Specialists with architecture and implementation guidance; collaborate directly with customers to translate requirements into solutions; implement testing, evaluation, guardrails, and monitoring; feed project insights back into product management and engineering; identify patterns to create scalable standards and templates
Seniority
Senior, hands-on IC with emerging leadership responsibilities
