Cyber Incident Coordinator (m/w/d)
Core
First point of contact for customers during cyber incidents, coordinating technical and organizational requirements with incident responders and forensics teams.
Role type
Senior IC Cyber Incident Coordinator
Builds
Customer support and coordination for cyber incident response services
Domain
Cybersecurity / IT Crisis Management
Deliverable
client delivery
Required skills
Incident management, stakeholder management, documentation, prioritization, project management tools, communication (written/verbal), German (fluent), English (fluent)
Preferred skills
IT forensics basics, incident response experience, additional languages
Technologies
Jira, Microsoft Office, VoIP
Responsibilities
Coordinate incoming and ongoing incident cases, conduct initial interviews with customers alongside responders, document and qualify incidents, maintain stakeholder communication, ensure compliance with standards and partner requirements, provide continuous customer support during incidents
