Sales Specialist (m/w/d) B2C
Core
Telephone sales specialist for B2C customers, focusing on consultation, upselling, cross-selling, and retention campaigns.
Role type
B2C sales specialist (telephone)
Builds
Subscription services, media, beauty, and health care product boxes
Domain
Consumer retail / Subscription services
Deliverable
product features
Required skills
telephone sales, customer service, retention, upselling, cross-selling, win-back campaigns, customer relationship management, solution-oriented communication, documentation, goal orientation
Preferred skills
experience as a career changer, quick learning of new tools
Technologies
Microsoft Teams, Outlook
Responsibilities
Consult existing and potential B2C customers by phone, execute upselling/cross-selling/win-back campaigns, strengthen customer relationships, identify and utilize sales opportunities, document customer contacts and results, achieve sales and quality targets
Seniority
Individual Contributor, entry to mid-level