SAP Support Manager (m/w/d)
Core
Managing relationships with existing customers, steering their initiatives, and coordinating the transition from projects to support for SAP solutions.
Role type
Senior SAP Support Manager (Customer Success & 2nd-Level Support)
Builds
Customer support services and project handovers for SAP implementations
Domain
Enterprise Software / SAP Consulting
Deliverable
client delivery
Required skills
SAP module knowledge, IT Service Management, stakeholder management, SAP S/4HANA familiarity, customer support experience
Preferred skills
SAP technology environment expertise, SAP S/4HANA Cloud experience, innovation tracking
Technologies
SAP S/4HANA, SAP S/4HANA Cloud, Ticketing Systems
Responsibilities
Maintain active relationships with existing customers, coordinate project-to-support transitions, provide 2nd-level support, consult on SAP modules and technology, connect customers with internal experts
Seniority
Senior, hands-on IC
