Leitung Stabsstelle Anfragen- und Beschwerdemanagement (w/m /d) Bereich Qualitätssicherung
Core
Leading a 10-person team to manage member inquiries and complaints, ensuring high-quality processing, and driving quality improvement measures.
Role type
Senior management (Head of Department)
Builds
A new, future-oriented department structure for inquiry and complaint management
Domain
Healthcare administration / Public service
Required skills
Team leadership, process management, CRM implementation, change management, strategic planning, cross-functional project management
Preferred skills
Digital affinity, stakeholder management, organizational design
Technologies
CRM systems
Responsibilities
Lead and develop a 10-person team, oversee the end-to-end inquiry and complaint management process, implement a new CRM system, rebuild the department structure, translate organizational strategy into departmental goals, and act as a central interface to other departments.
Seniority
Senior, hands-on IC