Senior Machine Learning Engineer
Core
Build and leverage cutting-edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use, and proactive customer service experiences.
Role type
Senior Machine Learning Engineer (Generative AI / Customer Support)
Builds
Intelligent, scalable, and exceptional service experiences for guests and hosts using Generative AI.
Domain
Travel marketplace / Customer Support / Generative AI
Deliverable
production ML models
Required skills
LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, guardrail implementation, large-scale software systems design, AI/ML system development
Preferred skills
LLM-driven chatbot development, Agentic AI product experience
Technologies
LLMs, RAG, Search, Generative AI frameworks
Responsibilities
Envision, champion, and support the development of novel ML systems and product integrations; Work cross-functionally with product, design, and engineering to design efficient AI solutions; Learn and share the latest AI/ML technologies across regions.
Seniority
Senior, hands-on IC
