Senior Consultant ITSM-Digitalisierung (m/w/d)
Core
Senior consultant driving ITSM digitalization and automation for the German Armed Forces (Bundeswehr), bridging strategy, project management, and technical implementation.
Role type
Senior IC ITSM Digitalization Consultant
Builds
Optimized ITSM and automation solutions for military operations
Domain
Defense / IT Service Management / Digital Transformation
Required skills
ITSM process analysis, ITIL framework expertise, business process digitalization, AI integration in ITSM, backend/cloud automation (Ansible/Terraform), project management (PMI/Scrum/PRINCE2), requirements management, business architecture design, agile team leadership, stakeholder management, strategic thinking, analytical skills
Preferred skills
Experience with AI in business processes, experience with cloud automation tools, project management certifications
Technologies
ITIL, Ansible, Terraform, Agile methodologies
Responsibilities
Analyze ITSM processes for digitalization and automation potential, gather and manage requirements, develop and conceptualize ITSM business architecture, steer implementation with agile teams, moderate workshops and coordinate with stakeholders
Seniority
Senior, hands-on IC
