Senior Service Technician (m/w/d)
Core
Primary digitalization partner for the German Armed Forces (Bundeswehr), providing stable, secure, and efficient IT services domestically and abroad to enhance command and operational capability.
Role type
Senior Service Technician (IT Infrastructure)
Builds
Stable IT infrastructure and services for over 70 Bundeswehr locations
Domain
Defense / Public Sector IT
Required skills
IT system integration, IT system electronics, IT service management processes, ticketing systems, CMDB, troubleshooting, on-site support, DGUV V3 inspection coordination, automation
Preferred skills
English basics, Class B driver's license
Technologies
Ticketing systems, CMDB, DGUV V3 standards
Responsibilities
Accept and resolve assigned IT/TK incidents, perform on-site activities within IMACD frameworks, analyze faults to identify local IT/TK issues, support central operations on-site, implement agreed Service Level Agreements, coordinate and conduct DGUV V3 inspections, provide on-call duties, implement operational process improvements and automation measures