Senior Service Coordinator & Supervisor (m/w/d)
Core
Primary digitalization partner for the German Armed Forces (Bundeswehr), delivering stable, secure, and efficient IT services across domestic and international operations to enhance command and operational capability.
Role type
Senior Service Coordinator & Supervisor
Builds
IT infrastructure and services for the Bundeswehr
Domain
Defense / Public Sector IT
Required skills
IT service management, Maximo, IT-SPS, FNT, TeDiS, project planning, stakeholder communication, hardware/software installation, organizational administration
Preferred skills
Experience in government or Bundeswehr environment
Technologies
Maximo, IT-SPS, FNT, TeDiS, MS-Office
Responsibilities
Managing and dispatching incident tickets within the ticketing system, ensuring service level agreements and escalation processes, coordinating service technicians, planning projects for feasibility, communicating with Bundeswehr partners and external vendors, installing and commissioning hardware and software, supporting administrative tasks, participating in optimization projects
Seniority
Senior, hands-on IC