Senior Service Technician (m/w/d)
Core
Provide stable, secure, and efficient IT services (telephony, hardware, software, LAN, WAN) and on-site support for the German Armed Forces (Bundeswehr) across multiple locations.
Role type
Senior Service Technician (Second-Level Support)
Builds
IT infrastructure stability and operational continuity for military operations
Domain
Defense / IT Infrastructure / On-site Support
Required skills
IT troubleshooting, telephony systems, LAN/WAN management, service management tools, documentation, project support, DGUV V3 testing
Preferred skills
Experience in government or Bundeswehr environment, Class B driver's license
Technologies
Ticketing systems, CMDB, documentation tools, telephony systems, PC hardware
Responsibilities
Accept, analyze, and resolve incidents in PC, telephony, LAN, and WAN environments; Execute relocation orders for telephony and PCs; Ensure adherence to reaction and resolution times; Participate in IT infrastructure development projects; Provide on-site Second-Level Support; Document all activities; Conduct DGUV V3 inspections; Perform on-call duties
Seniority
Senior, hands-on IC