Senior Service Manager WAN (m/w/d)
Core
Senior Service Manager responsible for delivering stable, secure, and efficient WAN IT services for the German Armed Forces (Bundeswehr), managing the Wide Area Network backbone and multi-service platform.
Role type
Senior Service Manager (WAN)
Builds
Wide Area Network backbone & Multi-Service-Platform (Carrier Ethernet Technology)
Domain
Defense / Public Sector / Network Infrastructure
Required skills
WAN technologies (Carrier Ethernet, MPLS, Segment Routing, SD-WAN), SLA and escalation management, cost controlling, supplier/vendor management, tendering and procurement processes, KPI definition and service reviews
Preferred skills
Knowledge of Bundeswehr processes and organization, Agile methodology, ITIL V3
Technologies
Carrier Ethernet, MPLS, Segment Routing, SD-WAN
Responsibilities
Ensure contractual service delivery and performance alignment; Manage and develop collaboration with WAN technology suppliers/manufacturers; Ensure contractual performance via KPIs and service reviews; Manage cost controlling of service delivery; Participate in tendering and optimization of the WAN backbone; Ensure necessary supply chain for service delivery; Collaborate with internal departments, customers, and external service providers
Seniority
Senior, hands-on IC
