(Senior) Service Manager für Business Applikationen (m/w/d)
Core
Senior Service Manager responsible for the end-to-end service lifecycle of corporate IT applications, ensuring stable and secure operations for the German Armed Forces (Bundeswehr).
Role type
Senior Service Manager (IT Operations)
Builds
Stable and secure IT services for the Bundeswehr's corporate IT applications
Domain
Defense / IT Service Management
Required skills
IT Service Management (ITIL), BSI Grundschutz, application lifecycle management, incident escalation management, process optimization, virtual team leadership, stakeholder coordination
Preferred skills
Agile methodologies, experience in virtual teams
Technologies
ITIL, BSI Grundschutz
Responsibilities
Own the entire service lifecycle with a focus on stable and secure operations; Coordinate between support, operations, development, and external vendors; Monitor process workflows and economic aspects; Manage escalation of critical incidents; Lead and participate in virtual team activities; Serve as the point of contact for internal units and coordinate documentation creation according to ITIL standards