Community Manager
Core
Build, manage, and administer an online brand community, creating and maintaining stable relationships with customers, followers, and interested users.
Role type
Community Manager
Builds
Social media content, community engagement strategies, and brand reputation management
Domain
Digital Marketing / Social Media
Deliverable
product features
Required skills
Content creation, Editorial calendar management, Social media monitoring, Crisis management, Data analysis, Cross-functional collaboration
Preferred skills
Trend analysis, Community growth strategies
Technologies
Hootsuite, Buffer, Google Analytics
Responsibilities
Create and publish engaging content across social platforms, Monitor and respond to comments/messages, Develop content strategies aligned with brand goals, Foster dialogue and interaction with followers, Moderate discussions to maintain a positive environment, Resolve user queries and complaints, Measure and analyze social media performance, Generate reports on community growth and engagement, Identify and manage reputation crises, Collaborate with marketing, PR, and customer service teams
Seniority
Mid-level, hands-on IC