Product Specialist
Core
Investigate and resolve chargeback disputes to protect revenue and brand reputation by preparing evidence for rebuttals and reducing future dispute volume.
Role type
mid-level IC payments risk specialist
Builds
dispute rebuttal evidence and process improvements to reduce chargeback frequency
Domain
payments + fraud prevention
Required skills
chargeback investigation, evidence preparation, card network rules compliance, trend analysis, process improvement, cross-functional collaboration, policy recommendation
Preferred skills
eCommerce experience, friendly fraud pattern recognition, Salesforce/Shopify/Stripe familiarity, fraud certifications
Technologies
Chargeback Alerts, Order Insight, Ethoca, Rapid Dispute Resolution (RDR), Excel, Google Sheets, CRM, payment platforms
Responsibilities
Investigate incoming chargeback claims and determine response strategies; Prepare and submit compelling evidence to dispute invalid chargebacks; Monitor chargeback trends, KPIs, and win/loss ratios; Collaborate with Customer Service, Product, and Fulfillment teams to address chargeback triggers; Implement automation tools to prevent future disputes; Recommend updates to policies or checkout experience to reduce fraud triggers
