Senior Analyst, Systems Operations
Core
Senior escalation point and subject-matter expert for complex, high-impact issues in NYSE trading platforms and market data services, driving rapid restoration and process improvements in a 24x7 production environment.
Role type
Senior IC systems operations analyst (production support)
Builds
High-availability trading and market data infrastructure
Domain
Financial services / Equity exchange operations
Required skills
Linux application support, incident/problem/change management, root-cause analysis, vendor coordination, team mentorship, documentation, project leadership
Preferred skills
ITIL Foundation, automation scripting, cloud/virtualized infrastructure, FIX protocol
Technologies
ServiceNow, BigPanda, Splunk, Linux, FIX protocol
Responsibilities
Escalate and resolve complex platform issues, lead high-severity incident response, drive root-cause analysis and corrective actions, establish best practices for ITSM, lead operational projects, identify and fix systemic gaps, train and mentor team members, maintain troubleshooting runbooks
Seniority
Senior, hands-on IC