Senior Customer Operations Manager
Core
Lead a small team of Customer Operations Managers to deliver high-quality in-field technical support to key external customers and Tabcorp's Wagering and Gaming Service businesses.
Role type
Senior Customer Operations Manager (Team Lead)
Builds
Operational excellence and efficiency in customer support services for gaming venues
Domain
Gaming and Betting / Technical Services
Required skills
Team leadership, strategic planning, performance monitoring, data-driven decision making, stakeholder management, process implementation
Preferred skills
Leading teams through change, multi-tasking in fast-paced environments, analytical problem solving
Responsibilities
Set clear goals and expectations for the team, drive team engagement, establish strategic KPIs, conduct regular coaching and feedback, act as escalation point for customer issues, communicate operational updates, implement consistent national processes
Seniority
Senior, hands-on IC with team management
